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ATN Event Staffing Logo

If you have questions, we have answers.  If you cannot find the answer to your question listed here, feel free to contact us at any time.

 

General Information

What cities do you provide staff in?  

ATN provides staff in cities and towns of all sizes throughout the U.S. and Canada. Large, small, remote, or rural, we can handle staffing in any location.

What types of events do you staff?

ATN specializes in providing custom staffing solutions for experiential marketing campaigns, brand activations, promotional events, trade shows, mobile marketing tours, PR stunts, and so much more.   

Do you provide staff for large-scale events?

Absolutely! We can staff, execute and manage projects of any size and scope including large-scale and multi-market events.

What types of staff can you provide?

Please click here to view the full list of our event staffing services. If you don’t find what you are looking for, don’t hesitate to reach out, we’ve seen it and staffed it all.

Do you staff multicultural marketing events with bilingual brand ambassadors?

We sure can. We have thousands of bilingual and multicultural brand ambassadors throughout the U.S. and Canada.

How do you vet your staff?

We carefully hand-select staff based on our client’s specific needs. We review resumes for relevant experience, photos, and social media profiles prior to interviewing each candidate over the phone. Our phone interviews are thorough and tailored to each client and campaign allowing us to provide individuals that meet our client’s needs and wants.

What is a lead brand ambassador?  

A lead brand ambassador is chosen by the account manager to assist with ATN’s administrative tasks (staff check-ins, uniform distribution, break-rotations, and staff check-outs) for the on-site team.  They serve as the eyes and ears for ATN. Lead brand ambassadors typically do not have the same types of responsibilities that an on-site manage would have.   They cannot hire/fire staff, change shift-times or make billing decisions.

How does a lead brand ambassador vary from an On-site Manager?

On-site managers are vetted and trained to manage the on-site staff and the activation itself. They typically have extensive industry experience and can address inherent event-based challenges. An on-site manager will also handle the responsibilities of the lead brand ambassador AND can manage the team (motivate/discipline staff when needed).

Do you run criminal background checks on your staff?

Yes. ATN will conduct criminal background checks upon request.  Additionally, ATN requires background checks and/or motor vehicle reports for positions that require staff to drive a vehicle during event hours; gives staff access to high-value assets, cash, financial records, or sensitive information; and/or involves the staff working at a children’s event.

Can I see pictures and/or bios of the staff that has been selected for my event?

Of course!  Each staff member has a talent profile that showcases their experience, skills, physical attributes, activities, interests, and photos.

Do you have a client portal?

Yes. Our clients love our proprietary client portal. Here, you can view all your events (past and present), staff rosters, staff profiles, invoices, and you can even electronically submit new staffing requests.

Do you hire your staff as independent contractors or W-2 employees?  

To avoid any employee misclassification risk and give our clients peace of mind, we hire all our staff as W-2 employees.  To learn more about our W-2 hiring model, please click here.

What sets ATN apart from other staffing companies or staffing apps?

We believe in good-ole fashioned customer service. Our foundation is built on providing personalized solutions for our clients, tailored specifically to their needs and goals. We have a team of real people working around the clock to ensure that our events are fully staffed with the right team and the our client’s goals are met from start to finish (a staffing app can’t do that). We will work with you every step of the way to provide top-notch service to set your event up for success.

Do you provide backup staff?

For events requiring 4 or more staff, we provide complimentary backups. ATN strives for 100% attendance and we will devise a custom plan for each event (no matter the size or scope).

Scheduling/Costs

What is your break schedule?

In states that have required mandated breaks, we are 100% compliant with those regulations. If not regulated, we will work with your team to develop an appropriate break schedule that keeps the staff fresh and your event running efficiently.

How does overtime work?

As a W-2 employer, we follow all state-mandated overtime regulations.

Is there an hourly minimum per shift?

Yes. To effectively staff our events, we adhere to a 4-hour minimum (per shift). If an event is less than 4 hours, we bill/pay for 4 hours of work.

If the staff must pay to park, how is that handled?

If paid parking is the only feasible option, we will collect receipts after the event to reimburse the staff.  Actual parking costs will be added to your final invoice with receipt copies.

Do you bill for long distance travel (mileage)?

In some cases, if staff travel a long distance, we offer bonuses or a per diem to cover travel expenses. However, any travel costs will be discussed in advance so there are no surprises.

Do you have an hourly rate card?

Yes and no, we have a general rate card, but the “devil is in the details” when it comes to determining event staff wages. Locations, events, venues, hours, roles, and staff attributes are the largest determining factors when it comes to our billable rate. We welcome the chance to bid on any specific projects that you’re working on. Additionally, we offer discounted rates for larger programs and larger agency of record relationships.

Execution

How do you train your event staff?  

Staff training is vital to the success of your event. We highly recommend that our clients provide us with training documents to pass along to the staff. Many clients choose to host paid training sessions over the phone or in-person. Our account managers can also host training sessions over the phone to cover any training materials you have provided.  We also offer customized questionnaires/quizzes prior to the event to ensure the staff is prepared.

Do you have a plan in place for staff cancelations or no-shows?

Yes.  While our extensive pre-event staff-communication helps us minimize last-minute cancellations; redundancies are still key to the success of event staffing.  ATN utilizes several tools, including on-site and/or on-call backups, to ensure full attendance at each event. Our account managers oversee staff check-ins at the start of each event and are available during all event hours; we respond when needed.

COVID-19 Protocols

Are you taking precautionary measures to protect your staff and others?

  • Yes, our number one priority is the health and safety of our field staff, on-site clients and vendors, and local communities.
  • We are actively monitoring all recommendations and guidelines set forth by the CDC and local government agencies.
  • We expect that guidelines, recommendations, and social norms will vary greatly depending on location and time; therefore, we will have program-specific safety protocols in place for each event.

How will you implement the protocols outlined in your safety plan?

  • We will incorporate our safety plan into our multi-step vetting and screening process. ATN will send the safety guidelines to scheduled staff via email and will verbally relay the information to staff over the phone.
  • Additionally, we will require staff to confirm via electronic signature that they understand the guidelines and that they will adhere to them.

How will you ensure that staff is adhering to your safety plan on-site?

  • On-site managers should be prepared to review safety and sanitation protocols with staff as part of their daily training.
  • If an individual is not in compliance with the guidelines and protocols in the safety plan, we ask that the on-site manager notify ATN immediately.
  • Non-conforming staff will be given one warning and will be released immediately if he/she continues to be non-compliant. 

Will ATN screen staff and/or require staff to screen themselves at home prior to each shift?

  • During the hiring process, we will ask candidates a series of questions to screen for the most common COVID-19 symptoms including, fever, cough, shortness of breath, chills, muscle aches, sore throat, and loss of smell or taste. We will perform the same screening during the final confirmation process.
  • We will also require staff to screen themselves at home before each shift by taking their temperature and will ask that they monitor themselves for symptoms.
  • We will advise staff to err on the side of caution and stay home if they are experiencing any symptoms.
  • If preferred, the on-site manager can perform temperature screenings with an infrared forehead thermometer and/or can ask each individual a series of screening questions.
  • We will have extra backups on hand to replace team members if needed.

What physical measures are you taking to be as safe and sanitary as possible?

ATN is tracking many methodologies and practices, including face masks, clear face shields, disposable gloves, social distancing, hand washing, hand sanitizing, not touching the face, surface cleaning and sanitation, etc.

Will staff be required to wear masks?

This will be based on several variables and will need to be addressed with our clients on a case-by-case basis.

Our recommendations are as follows:

  • We will require staff to bring a mask in case it is needed.
  • We recommend masks for all indoor events for the time being.
  • Unless mandated by local authorities, outdoor events do not require masks.
  • If masks are preferred or required by the client or brand, we suggest that branded masks or generic masks that are consistent with the brand’s image be provided for staff.
  • Clear face-shields could be considered as an alternative to masks. Because facial expressions play such an important role in the way people communicate, clear face shields may increase engagement levels and improve event ROI.

 

Are staff only allowed to work in states that have lifted stay-at-home orders?

ATN supports the working activities of businesses and staff wherever they are legally allowed to operate (we recently provided hundreds of essential workers for a large grocery chain in cities throughout the U.S.).

Are you making provisions to your cancellation policy amid COVID-19?

Yes, ATN will waive cancellation fees for events canceled due to government mandates and/or increased public concern surrounding COVID-19.

Do you have any recommendations on how we can safely engage with consumers?

Yes, our wheels are always in motion, and we are here to help you navigate through this uncharted territory.

HOW CAN WE, AS CLIENTS, ASSIST ATN, AND YOUR BRAND AMBASSADORS?

  • Please help us keep our teams safe in the field by providing them with easy access to restrooms, frequent hand-washing breaks, and alcohol-based hand sanitizer. If you need assistance in procuring sanitizer, please let us know.
  • We ask that you confirm in advance if you are requiring (or allowing) staff to wear masks and/or gloves.
    • Let us know if you are providing those materials or if individuals will need to bring their own.
  • You may want to consider adding additional event staff to your field team to handle cleaning and sanitation tasks for high-touch areas (tables, counters, touchscreens, etc.)
  • Please keep in mind that guidelines and recommendations will change over time and they vary by location. We are committed to staying on top of all the latest information and will make updates to the FAQs as needed.

Please contact ATN if you have any other questions or concerns.

CLIENT
TESTIMONIAL


ATN has been there for me for every consumer event I’ve done in the past few years. They have a wide range of staffing options in all cities that I’ve been able to tailor to each event and client. ATN is always quick to react to questions and onsite needs, and I always feel like I’m in good hands.

— Jessica D.

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